Privacy policy

This policy explains how Serenify Health Solutions (“Serenify”, “we”, “us”) handles information collected through this website. It does not cover protected health information we process on behalf of clients under a business associate agreement; that is governed by those agreements and our HIPAA statement.

Information we collect

• Information you give us through our forms: your name, work email, phone number, practice or company name, and anything you write in the message field.
• Technical information our hosting provider records automatically, such as IP address, browser type and pages requested, used for security and to keep the site running.

Our forms are not designed to collect patient information. Please don’t submit any. If you do, we will delete it.

How we use information

• To respond to your enquiry and arrange consultations or audits.
• To protect the website against spam and abuse.
• To meet legal obligations.

We do not sell personal information.

Cookies and analytics

This website does not currently use analytics or advertising cookies. If that changes, we will update this policy and ask for consent where required. If you book a call through an online scheduling tool linked from this site, that provider processes your booking details under its own privacy policy.

Who we share information with

Service providers that help us run the website and handle email (for example, our hosting and email delivery providers), under appropriate agreements, and authorities where the law requires it.

How long we keep information

We keep enquiry information for up to two years after our last contact with you, so we can follow up on conversations and keep a record of requests. If you become a client, information is kept for as long as our written agreement and applicable law require. Server and security logs are kept for a shorter period by our hosting provider. When information is no longer needed, we delete it or make it anonymous.

How we protect information

Information sent through our forms travels over an encrypted (HTTPS) connection and is delivered to a business inbox that only authorised staff can access. No method of transmission or storage is completely secure, but we take reasonable steps to protect the information you share with us.

Your choices and rights

Depending on where you live, you may have rights to access, correct or delete your personal information. To make a request, contact us at contact@serenifyhealthsolutions.com. We will verify your request and respond within the time required by applicable law. We won’t treat you differently for exercising your rights.

Some states, including California, give residents additional privacy rights. Where those laws apply to us, we will honour requests as they require. We do not sell personal information, and we do not share it for targeted (cross-context behavioural) advertising.

Children

This website is intended for healthcare professionals and businesses. It is not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.

Contact

Serenify Health Solutions, 1029 Mountain Road PL NE #11121, Albuquerque, NM 87110. Email: contact@serenifyhealthsolutions.com.